FAQ

For Clinicians

No, there is no way for your clients to access any of their measurements through the MyClearStep app or otherwise. Only the clinician, or team of clinicians treating the client, can access the client’s information through our HIPAA compliant portal.

The information displayed in the portal includes the client’s weight to a hundredth of a decimal point, pounds in muscle, pounds in fat, and visceral fat level (provided that the client weighs in with bare feet) as well as date and time that they weighed in. The blood pressure device provides systolic, diastolic, and heart rate measurements.

When you register as a clinician with MyClearStep, you receive a custom 4-digit code that you’ll need to share with your clients. After your client purchases the MyClearStep scale and downloads the app, they will use that code to automatically be connected to your group on the portal.

Yes, your client can link with all of their treatment providers. There is no limit on the number of providers a client has access to and can have their account linked with. Once clients link with all members of the team, everyone will be on the same page.

You can schedule day of weigh-in reminders for your clients based on when and how frequently a weigh-in should occur. Track weight history and see weigh-in data in real time. Generate on-demand reports for weight history. Send push notifications to your client through the app.

Yes, you can have multiple clinician accounts as well as multiple groups visible within the portal. Our support team will make sure you have access to the client data that you need.

The MyClearStep team makes it their mission to ensure that you have a smooth and seamless experience with our product. The support team is available during normal business hours via email and phone. Live video demo and onboarding training available if desired.

The owner of the practice may pay for access for the group’s clinicians, but it is $49 per clinician to access the portal.

Yes, when you link with a client, all of their historical data will be visible to you.

The weight limit for the MyClearStep scale is 396 lbs (180 kgs).

For Parents

Using the MyClearStep scale is easy - simply have your child/dependent open the MyClearStep app on their phone, step on the scale, and wait for confirmation that their weight has been captured. Registered parents and clinicians will have access to their measurement immediately and securely.

No, there is no way for your child/dependents to access any of their measurements through the MyClearStep app or otherwise. Only registered parents, clinicians, or team of clinicians treating the child/dependent, can access the child/dependent’s information through our HIPAA compliant portal.

You may gain access to your child/dependent’s weight on the portal, provided you receive clearance from your clinician. You can register for access using this link. Please keep in mind, your child/dependent’s clinician may revoke your access at any time.

The information displayed in the portal includes the child/dependent’s weight to a hundredth of a decimal point, pounds in muscle, pounds in fat, and visceral fat level (provided that the child/dependent weighs in with bare feet) as well as date and time that they weighed in. The blood pressure device provides systolic, diastolic, and heart rate measurements. 

You can also schedule day-of weigh-in reminders for your child/dependents based on when and how frequently a weigh-in should occur. Track weight history and see weigh-in data in real time. Generate on-demand reports for weight history. Send push notifications to your child/dependent through the app.

When you register as a parent with MyClearStep, you receive a custom 4-digit code that you’ll need to share with your child/dependent. After your child/dependent purchases the MyClearStep scale and downloads the app, they will use that code to automatically be connected to your group on the portal.

Yes, your child/dependent can link with all of their treatment providers. There is no limit on the number of providers a child/dependent has access to and can have their account linked with. Once your child/dependent links with all members of the team, everyone will be on the same page.

Yes, when you link with a child/dependent, all of their historical data will be visible to you.

The MyClearStep team makes it their mission to ensure that you have a smooth and seamless experience with our product. The support team is available during normal business hours via email and phone. Live video demo and onboarding training available if desired.

The weight limit for the MyClearStep scale is 396 lbs (180 kgs).

Yes. You can use either an HSA or FSA account to purchase the MyClearStep scale. If you need an HRA/FSA Letter of Medical Necessity, you can obtain one here.

If you are facing financial challenges, fill out this form to check your eligibility for a reduced fee.

For Clients

Using the MyClearStep scale is easy - simply open your MyClearStep app on your phone, step on your scale, and wait for confirmation that your weight has been captured. Once the blood pressure device is connected to your MyClearStep app, simply turn on the blood pressure monitor, select the "Heart Health" tab on the bottom of the app, and click on the plus (+) sign at the center of the screen. Your measurement will immediately start, and you will be able to see your systolic, diastolic, and heart rate measurements on the screen. Your clinician will have access to your measurements immediately and securely. 

No, there is no way to access any of your measurements through the MyClearStep app or otherwise. Only your clinician, or team of clinicians treating you, can access your information through our HIPAA compliant portal.

Switching providers is not a problem. Simply request that your new provider register with us for portal access, and you will need to enter a new 4-digit code into your app.

Yes. As long as you have already downloaded the MyClearStep app and set up your user profile, your app will connect to any MyClearStep scale nearby.

The weight limit for the MyClearStep scale is 396 lbs (180 kgs).

Yes. You can use either an HSA or FSA account to purchase the MyClearStep scale. If you need an HRA/FSA Letter of Medical Necessity, you can obtain one here.

If you are facing financial challenges, fill out this form to check your eligibility for a reduced fee.

If you’re working with a treatment team, your clinician will provide you with a 4-digit code that you’ll need to enter into the MyClearStep app. This allows your measurements to be captured by the team, without you ever seeing a number.

First, please make sure that the scale is on a hard flat surface and that the four circular pads on the bottom are unimpeded. Second, please take the batteries out of the scale for 45 seconds to reset the scale. Last, if the issue continues, please replace the batteries and if needed, contact us at support@myclearstep.com.