MyClearStep Returns and Refunds

Returns and refunds policy

Thank you for shopping at myclearstep.com. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 30 days of the original purchase of the product.

Before you return a product, please make sure that:

a) The product was purchased in the last 30 days
b) The product is in its original packaging
c) You have the receipt or proof of purchase
d) You obtained a Return Merchandise Number (RMN) from us. To obtain a Return Merchandise Number (RMN), contact us at: Support@myclearstep.com
Send the product with its original packing and the receipt or proof of purchase and the RMN number, to:

Shapa, Inc.
Pob 997
Cupertino, CA 95015

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from MyClearStep.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Product Warranty

This product has a warranty period as outlined below. The product is designed for domestic use and the warranty does not apply for commercial applications. Warranty conditions: The warranty periods apply from the first date of purchase of the product and any claim under this warranty must be made within 12 months. To obtain warranty service, the original proof of purchase will be required. The warranty covers defects in materials and workmanship and excludes where a defect is caused by misuse, poor storage or unauthorized repair of the product. This warranty is provided in addition to other consumer rights and does not replace them. To obtain service under the warranty, please contact our customer care center using the details shown below.

Contacting Us

If you have any questions about this Privacy Policy, please contact us at support@myclearstep.com or at: Shapa, Inc. POB 997 Cupertino, CA 95015 or (408) 800-2181.